![]() On the Settings tab, navigate to Configuration | Install location and click Show. Open the Toolbox App, click the vertical ellipsis icon ( ) for the relevant IDE instance and select Settings. ![]() For an installation via JetBrains Toolbox App, use the following steps to find IDE_HOME through the application: For a standalone installation, IDE_HOME is as follows: /Applications/. Navigate to the datagrip file in IDE_HOME/DataGrip.app/Contents/MacOS/.ĭepending on how you installed your IDE, IDE_HOME might differ. Thread dump from the consoleĭepending on your operating system, you can create a thread dump without the jstack utility. Zip these folders and attach them to your ticket. You will find several folders with the name like threadDumps-freeze-20201215-083634-DB-211.3076. ![]() To find the log directory, click Help | Show Log in. This command prints the thread dump into a file.ĭataGrip runs a thread that detects when UI does not respond for a certain time and writes automatic thread dumps into the log directory. Type the following command and press Enter. List Java processes that run on your system with their command-line options. To check the JDK version, press Control+Shift+A, type About, and press Enter. For example, the 64-bit JDK distribution of the utility will not work for the IDE that runs under the 32-bit JDK distribution. The utility is provided with the JDK installation and can be found in the JAVA_HOME\bin directory.Įnsure that the utility has the same JDK version as DataGrip. The jstack command-line utility prints Java stack traces of Java threads. You can create thread dumps by using the following options: Read upload instructions in the Upload snapshots section. Recording several thread dumps with 1-2 seconds interval might be useful for the problem analysis.Īfter you have created a dump thread file, archive it, and upload it to share with the JetBrains support team. A dump file must be created at the moment when the IDE does not respond and include the thread stack. When DataGrip does not respond, consider creating a thread dump file.
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